Shipping
Items ship within 2 business days unless otherwise noted on individual product pages. Lead times provided are the estimated time between when an order is placed and is ready to be shipped. Once the order is ready for shipping, you will receive a confirmation email including tracking information.
All orders ship via UPS Ground from Philadelphia, PA, and will be delivered in 1-5 business days depending on the destination address.
Returns
We hope you love your purchase, however if you're not completely satisfied, we are happy to accept returns for unaltered products in their original condition. Please email info@paulcastellana.com within 30 days of delivery with your order number and brief explanation to start your return.
For standard returns, your product cost will be refunded (shipping fees are non-refundable) once the returned item is received and condition verified. The customer is responsible for the return shipping cost as well as return label creation.
For products that are defective or damaged upon arrival, both product and shipping costs will be refunded, and a return label will be provided.
Returns will not be accepted if the product has been damaged due to accidents, misuse, alterations, or improper installation.